Refund and Returns Policy for RUSH – Stationery and Study Supplies Store
At RUSH, customer satisfaction is our priority. Our Refund and Returns Policy outlines the steps and conditions for returning items to ensure a smooth process.
1. Eligibility for Returns
Time Frame: You have 30 days from the date of purchase to request a return. After this period, we cannot accept returns.
Condition of Items: Items must be unused, in their original packaging, and in the same condition as when they were delivered to you. Products that have been opened, used, or are not in their original condition may not be eligible for a full refund.
Proof of Purchase: A valid receipt or proof of purchase (such as an order number) is required for all returns. This ensures that we can verify your purchase and process your return effectively.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Gift cards
- Downloadable software products
- Personalized or customized items made specifically for you
- Final sale or clearance items marked as non-returnable at the time of purchase
3. How to Initiate a Return
To start a return, follow these steps:
Contact Customer Support: Email us at info@rushtopix.com or call +1 3156391272. Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Authorization: Our customer service team will respond with instructions and a return authorization if your request is approved. We will also guide you through the return process.
4. Return Shipping
Customer Responsibility: Unless the return is due to an error on our part, such as receiving a defective or incorrect item, you are responsible for the cost of return shipping. Unfortunately, shipping fees are non-refundable.
Shipping Label: If we made a mistake with your order, we will provide you with a prepaid shipping label to cover the cost of returning the item.
5. Refund Process
Once your return is received, we will inspect the item(s) to determine if they meet the eligibility requirements:
Approval Notification: If your return is approved, you will be notified, and we will issue a refund to your original method of payment. The refund process typically takes up to 7 business days after approval.
Partial Refunds: In certain circumstances, we may issue a partial refund. For example, if the returned item is not in its original condition, is damaged, or has missing parts not caused by our error, a full refund may not be possible.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please reach out to our customer support team via info@rushtopix.com or +1 3156391272. We will help facilitate the exchange process.
7. Contact Us
If you have any questions or need further assistance regarding this Refund and Returns Policy, feel free to contact us:
- Address: 1805 Cll La Paz, Rowland Heights, California, United States
- Phone: +1 3156391272
- Email: info@rushtopix.com
