RUSH Sales Policy

At RUSH, we aim to provide our customers with a smooth and transparent shopping experience. This Sales Policy outlines key information regarding product availability, pricing, order processing, payment, shipping, delivery, cancellations, and more to ensure clarity and customer satisfaction.

1. Product Availability
Inventory: All products on our website are subject to availability. We work diligently to keep our inventory updated, but items may sell out or become unavailable before we can update the site.

Out of Stock Notification: If an item you’ve ordered is no longer available, we will contact you as soon as possible via email or phone. You will have the option to choose between a refund, placing a new order for an available item, or waiting for a restock of the original item (if applicable).

Restock Updates: For out-of-stock products, you may choose to sign up for notifications to be alerted when the product is back in stock.

2. Prices
Currency: All prices displayed on our website are listed in US dollars (USD). Please be aware that exchange rates may apply if you are purchasing from outside the United States.

Price Accuracy: We strive to ensure the accuracy of all product prices on our website. However, in the rare event of a pricing error, we reserve the right to correct the price. If the corrected price is higher than originally listed, we will notify you and give you the option to cancel the order or proceed at the updated price.

Taxes and Fees: Prices listed do not include any applicable sales tax or customs duties. Sales taxes will be calculated at checkout based on your shipping location and added to the total cost of your order. For international orders, additional customs fees or duties may apply, which are the responsibility of the buyer.

3. Order Process
Placing an Order: To place an order, simply add your desired items to your shopping cart and proceed to checkout. At checkout, you will be prompted to provide your shipping address, payment details, and any other necessary information.

Order Confirmation: Once your order has been successfully placed, you will receive a confirmation email containing your order number, the details of your purchase, and estimated delivery times. Please review this email to ensure all details are correct. If you notice any errors, contact us immediately.

Order Changes: If you need to make changes to your order (such as correcting shipping details or modifying items) after it has been placed, contact us as soon as possible at info@rushtopix.com or +1 3156391272. We will do our best to accommodate changes, but we cannot guarantee modifications if your order has already been processed or shipped.

4. Payment
Accepted Payment Methods: We accept several forms of payment, including:

Credit Cards (Visa, MasterCard, American Express)
Debit Cards
PayPal
Other payment methods as displayed at checkout.
Payment Security: We take your security seriously. All payments are processed securely through trusted payment gateways. Your payment details are encrypted, and we do not store your sensitive financial information on our servers.

Payment Issues: If there is an issue with your payment method (e.g., declined credit card), we will contact you promptly to resolve the matter. Your order will not be processed until the payment issue is resolved.

5. Shipping and Delivery
Shipping Options: We offer a variety of shipping options to suit your needs, including standard, express, and expedited shipping. Shipping costs are calculated based on the weight, size of the items, and your location. All available shipping options and fees will be displayed during checkout.

Processing Times: Once your order has been placed, we aim to process and ship it within 2-3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery Timeframes: Delivery times depend on the shipping method chosen at checkout and your location. Standard shipping typically takes between 3-7 business days within the U.S., while international shipping may take longer, depending on customs and delivery services in your country.

International Shipping: For international orders, additional duties, taxes, and customs fees may apply. These are the buyer’s responsibility and are not included in the shipping costs at checkout. Be sure to check with your local customs office for information on additional fees before placing an international order.

6. Cancellations
Before Shipping: If you need to cancel your order, you may do so before your order has been shipped by contacting us at info@rushtopix.com or +1 3156391272. We will issue a full refund for orders canceled prior to shipment.

After Shipping: Once your order has been shipped, cancellations are no longer possible. However, you may initiate a return through our Refund and Returns Policy (subject to return eligibility).

7. Damaged or Incorrect Orders
Damaged Products: If your product arrives damaged, please notify us within 48 hours of receiving the item by emailing info@rushtopix.com with details and photos of the damage. We will work with you to replace the item or issue a refund, depending on the situation.

Incorrect Orders: If you received the wrong item, contact us immediately, and we will arrange for the correct product to be sent to you and cover the return shipping costs of the incorrect item.

8. Customer Support
Contact Us: If you have any questions, concerns, or require assistance with any aspect of your purchase, our customer support team is here to help. You can reach us at:
Email: info@rushtopix.com
Phone: +1 3156391272
Address: 1805 Cll La Paz, Rowland Heights, California, United States